Front & Service Manager – Live Lofoten Hotel, Stamsund

Front & Service Manager – Live Lofoten Stamsund, Lofoten, Norway Do you enjoy creating great guest experiences – and turning local relationships into new business? Live Lofoten AS is looking for an outgoing, structured and commercially minded Front & Service Manager to join our team in Stamsund. Hva vi ser etter Who Are You? We are looking for someone who genuinely enjoys working with people. You are positive, approachable and professional, and you understand how excellent service can create both loyal guests and new business. You are comfortable taking initiative and contacting potential customers rather than simply waiting for enquiries to arrive. We believe you have: Experience from hospitality, tourism, sales, customer service or similar A strong service mindset An interest in sales and business development Excellent communication and relationship-building skills A structured and independent working style The ability to manage several tasks and priorities simultaneously Good digital skills and the ability to learn booking and hotel systems Good Norwegian and English communication skills, both written and spoken Knowledge of Lofoten and the regional business market is an advantage Previous hotel experience is valuable, but your personality, commercial mindset and ability to create relationships are equally important. Arbeidsoppgaver The Role As Front & Service Manager, you will have an important role in the daily operation of Live Lofoten and will be one of the key contact points for our guests and customers. You will work closely with the Operational Manager and the rest of the hotel team to ensure excellent communication between bookings, reception, restaurant, housekeeping and activities. An important part of the position will also be to actively develop sales towards the Norwegian market, particularly in Lofoten and Northern Norway. The role combines operations and sales -- you should be equally comfortable welcoming guests at the Front Office as you are contacting a local company about their next meeting, dinner, event or overnight stay. Key Responsibilities Daily Front Office operations and guest service Handling enquiries, reservations, check-in and check-out Follow-up of individual guests, groups and corporate customers Ensure professional guest communication before, during and after their stay Coordinate bookings and guest information with F&B, Housekeeping and other departments Maintain a high standard of service throughout the guest journey Handle guest feedback and contribute to continuous service improvement Actively sell hotel accommodation, restaurant services, meetings, events and experiences Develop business from the Norwegian local and regional market Build and maintain relationships with local companies, organisations and partners Follow up existing customers and identify new business opportunities Participate in local sales activities, customer visits and networking Develop offers and packages for companies, meetings, celebrations and local events Follow up enquiries and convert them into confirmed business Support group bookings and event planning Contribute to increased activity and revenue during periods with lower occupancy Ensure good internal communication and information flow Work closely with the Operational Manager on sales priorities and operational planning Local Sales -- A Key Part of the Position One of your most important responsibilities will be to strengthen Live Lofoten's presence in the Norwegian market, with particular focus on Lofoten and the surrounding region . We want more local and regional customers to see Live Lofoten as a natural choice for: Meetings -- Conferences -- Company Gatherings -- Accommodation -- Group Dinners -- Christmas Parties -- Celebrations -- Events -- Activities and Experiences You will actively build relationships with businesses and organisations and help create attractive products and packages based on what the market needs. This is therefore not only a Fro