Join our Customer Success Manager (Buy Side) teams!

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. Join Us We are growing our Buy Side, Customer Success Manager teams and looking for ambitious Customer Success Managers to join us in several markets. This is not a single open role, but a talent pool - an ongoing hiring pipeline which we will continuously review and match strong profiles with upcoming opportunities across our teams. Your Mission As a Customer Success Manager, in the Buy Side team, you will be at the forefront of how Mercell partners with its public sector customers including universities, hospitals, municipalities, and other buyers. This role reflects the evolution of Customer Success at Mercell: moving closer to our customers, deeper into their reality, to being proactive on their needs and more focused on long-term value creation. You will be part of the Customer Success team and report to the Head of Customer Success. Beyond managing a portfolio of customers, you will act as a trusted advisor working proactively with customers to understand their procurement goals, guide them in using Mercell’s solutions effectively, and help them navigate complex public procurement challenges. Your focus will be on driving meaningful adoption, measurable outcomes, and strong, long-term partnerships that truly make a difference for our customers and society. This is a talent pool, and we will be reviewing applications on an ongoing basis if you’re passionate about customers, impact, and long-term partnerships, we’d love to hear from you. Core Responsibilities Build and maintain strong, long-term relationships with a portfolio of buy side customers. Act as the main point of contact throughout the customer lifecycle from onboarding to renewal. Drive product adoption, ensuring customers achieve their desired outcomes with Mercell solutions. Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways. Collaborate with Sales, Product, Support, and other teams to ensure seamless customer experience and continuous improvement. Represent the Voice of the Customer internally, providing insights that influence product and service enhancements. Required Qualifications Strong experience (ideally 3+ years) in customer success, account management, or a similar client-facing role within a SaaS environment. Experience working with public sector customers. Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels. Demonstrated ability to manage multiple customer accounts efficiently and prioritize based on value and risk. Analytical and data-driven mindset with the ability to assess customer health and provide actionable recommendations. Familiarity with CRM/CS tools (i.e. Hubspot). Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, Dutch, German. Preferred Qualifications Experience working with public sector organizations, procurement processes, or complex multi-stakeholder environments. Experience in scaled customer engagement and retention strategies. Locations: Sweden, Denmark, Norway, Germany, Netherlands Hybrid workplace (working onsite at the office and from home), balancing flexibility with collaboration. What we offer As a fast growing technology company, we are committed to taking care of our employee